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MembersWorld Customer support

MembersWorld is available to all users, offering enhanced security and making it even easier to manage your policy online on your PC and mobile devices. We’ve also introduced some features for simpler claims and treatment pre-authorisation request submissions, including photo uploads of documents.

Whether you have never had an account on MembersWorld, or you have already registered but are having problems accessing your account, you can read our troubleshooting tips now. We’ve also prepared some quick guides for you to download, and some answers to common questions.

Who can use MembersWorld

Adult policyholders

can set up accounts for themselves, and can manage their dependants' policies from within their own accounts. If they have brokers, they can grant permission for the brokers to view policy and claims details.

Adult dependants

can create their own accounts and grant permissions to the policy holder to view and manage their policies, and/or brokers to view their policy and claims details.

Under 16s cannot access MembersWorld

However, customer support is on hand to help you on the phone. Your details will also show up in your policy-holder’s account, so they can manage your activity online.